How to request reimbursement Before you request reimbursement for delayed bag essentials, or for lost or damaged baggage, you'll need to have already reported your delayed or damaged bag to us within the relevant reporting time limits. Lodge a claim Use our online Customer Care form and ...
Lodge a claim Use our online Customer Care form and enter your contact and booking details. Select your category Choose from "Baggage - Damaged and Delayed", "Damaged Mobility Aid" or "Expense Reimbursement". Add claim information Include your delay/damage report reference, flight information, rec...
Can I get compensation for my delayed or cancelled QF4473 flight or baggage issues? If your QF4473 flight was cancelled, delayed, or if you experienced baggage issues such as delayed, damaged, or lost bags, you may be entitled to compensation. Compensation amounts and eligibility depend on va...
Can I get compensation for my delayed or cancelled QF8210 flight or baggage issues? If your QF8210 flight was cancelled, delayed, or if you experienced baggage issues such as delayed, damaged, or lost bags, you may be entitled to compensation. Compensation amounts and eligibility depend on va...
Customer Care FormHow to claim for damaged mobility equipment Step 1 Enter your 'contact details' section Step 2 Enter 'category' section 2.1 Choose the following from the drop down: Damaged Mobility Aid 2.2 From the 'What is the issue with baggage?' section, select: Damaged Baggage Select...
Back to top Baggage services contacts For claims already lodged for checked baggage that has been damaged or is missing our baggage services team can assist. View and manage an existing delayed baggage report Our team are committed to reuniting you with your bag as quickly as possible and will...
If your QF3246 flight was cancelled, delayed, or if you experienced baggage issues such as delayed, damaged, or lost bags, you may be entitled to compensation. Compensation amounts and eligibility depend on various regulations, including EC 261/2004, UK261, CA Montreal Convention, US GoodWill...
If your QF8122 flight was cancelled, delayed, or if you experienced baggage issues such as delayed, damaged, or lost bags, you may be entitled to compensation. Compensation amounts and eligibility depend on various regulations, including EC 261/2004, UK261, CA Montreal Convention, US GoodWill...
Your feedback is important to help us deliver a great experience for our customers. If you'd like to make a complaint, submit a claim or pass on a compliment, please complete the Customer Care form below. If you feel you haven’t received the service you expect, find out more aboutour...
Baggage services Review our baggage services information for delayed, damaged or missing baggage. Baggage services information Corporate contacts Looking to contact a department in the Qantas Group? Details for our head office, careers, sponsorship, media and more. Get in touch with a departmentLost...