Mishandling guest complaints could make it more difficult for your hotel to receive invitations to participate in or host future events. Increase employee turnover If guests regularly have a poor experience at your property, there’s a good chance team members do, too. A stressful, chaotic ...
The employee dialed the manager, and after a brief exchange, Barreto was told that there was no such thing as a lease at the hotel and that without booking another night, he would have to vacate the room by noon. The couple did not remove their belongings, so the bellhops did — and...