Cisco Finesse is a fantastic option for any and all companies using an inbound calling support system, as it reports directly on how long each rep is available and awaiting a call, as well as call times, and time spent "not ready." This is integral to the success of our world renowned...
有多個選項可用於收集Cisco Finesse客戶端日誌。其中一個選項是持續日誌記錄。這是設定持續日誌記錄的過程。 步驟1.開啟本地儲存日誌可維護性工具:https://<FQDN>/desktop/locallog 步驟2.按一下Sign in with Persistent Logging按鈕。開啟一個登入螢幕,其中包含額外的查詢字串引數lls(本地日誌儲存) 當代理...
You are signed in to the Cisco Finesse desktop and your status is set to Not Ready. On clicking the user options on the top right corner, your role (agent or supervisor), agent name, agent ID, extension, and mobile number appear in the...
A supervisor can only set the state of another user to NOT_READY, READY, or LOGOUT. A supervisor can set the state of a user to LOGOUT only if that user is in READY, NOT_READY, RESERVED, RESERVED_OUTBOUND, RESERVED_OUTBOUND_PREVIEW, TALKING, HOLD, WORK, or WORK_READY state. A ...
Hi finesse 11.6 when we deploy gadget at page level. we can hide gadget header, only gadget body was visible. but finesse 12.6(1) it is showing the gadget header as well. how can we Hide gadget header in 12.6(1) I have this problem too ...
many thanks 0 helpful hello, i am new with cisco uccx, please can you advise about this issue: i want to integrate a virgin finesse with crm database to get the customer info and to show it when the agent receives a call. what is the best method, as i find to appli...
reset the settings. The Sign In API returns an "agent already logged in" error. This error is expected. The API call does not affect the agent's state in the media. The call does, however, reset the agent's maxDialogLimit, interruptAction, and dialogLogoutAction settings in the media....
You are signed in to the Cisco Finesse desktop and your status is set to Not Ready. On clicking the user options on the top right corner, your role (agent or supervisor), agent name, agent ID, extension, and mobile number appea...
Agent can't delete the search entry and add another search name/number. Can't use again until they hit their refresh button for the Finesse URL or log out and back in. Workaround: Log out and log back in. Defect number: CSCue46859 Headline: Cisco Finesse Notification service Out of ...
link will appear in the lower right. thanx, denise 0 helpful hi denise, sorry for the delayed response. i attached the logs for you. thanks, finesse logs.zip 0 helpful hi denise, in the attached logs kindly look into the below log files only as it contains both the scenario i ...