Ticketing system integration ExpressDesk integrates Ms Teams with BMC Helix, including legacy BMC Remedy and SmartIT . Hybrid Intelligence Combine Artificial Intelligence and human interactions to deliver high quality support at lower cost. Automatic Translation Integrate with 3rd party translation providers...
However, when connecting a monitoring system to the ticketing system happens, to some degree the requirements of the product changes. Ideally monitoring systems wouldn't "spew" tons of tickets but only what's needed. However the reality is that monitoring systems require constant tuning to achieve...
BMC Remedy offers several IT service management products targeted at organizations of varying maturities. What can you do with Capacity and BMC Remedy? Create a ticket. Approve a ticket. What is the status of the Hopkins ticket? BMC Remedy Features: Incident and problem management Change and rele...
IT Ticketing Software: An Introduction, by Austin Miller on 09/17/2021 Change Management Explained: Change in Service Management, DevOps & More, by Joseph Mathenge on 09/14/2021 Modern IT Service Management Pays Dividends Across the Business, by BMC Software on 09/02/2021 Gain Complete Visibil...