Serenova, have announced a new performance management, gamification, and agent engagement solution designed for the contact centre. CxEngage Scoreboard, powered by Clearview, aggregates agent data from disparate systems to provide supervisors insight into contact centres operations while empowering agents w...
The embodiments herein employ gamification and predictive analytics to improve employee performance and engagement at the workplace. The system includes an action tracking module, a gamified performance management module, and a gamified learning module. The system provides a metric to measure employee ...
Gamification can take KPIs and make achieving them a part of the daily routine through lighthearted social competition and instant gaming rewards. Of course, no one is fooled by the process. The outcome is still better business but by achieving it through more willing and active participation on ...
Improve employee performance, operational efficiency, customer satisfaction, and financial results while reducing attrition, absenteeism, and disengagement risk. Contact Center Performance Management, Gamification, Agent Coaching, Quality Management
Discover the ultimate gamification platform designed to elevate team performance. Engage, motivate, and inspire your workforce with dynamic challenges & rewards.
but they also run the risk of being scammed or hacked without the right level of knowledge or savviness. Young players with little understanding of gamification are also less cautious and could be more likely to hand over or use credit card data in pay-to-win situations for skins or to lev...
IMPROVE ENGAGEMENT WITH GAMIFICATION AND SOCIAL INTEGRATION The SumTotal Gamification engine provides unique program-based leaderboards allowing you to incentivize participants in specific programs to take part in friendly competition is the form of targeted leaderboards. Users can also earn badges for thing...
Motivate sellers and generate more revenue with the right balance of cash and noncash incentives, while keeping sellers engaged through progress tracking and gamification. Estimate compensation payouts Encourage your sales team to keep opportunity data up to date, and prevent “shadow accounting” by ...
Learn how to drive revenue optimization with advanced incentive compensation, quota, and territory management tools that help both sales managers and sales operations staff align individual sales goals with the overall sales strategy.
gamification features; and faster payout processes as there has been an increase in the availability of SPM Return on Investment (RoI). Therefore; by introducing such support strategies for deploying SPM solutions and helping employees understand their benefits, the hindrance in adopting SPM solutions...